• North Shore Story: Reputation Management in Minnesota
    North Shore Story: Reputation Management in Minnesota

    While vacationing with our family on Minnesota's beautiful North Shore of Lake Superior, our car suffered a mishap in a construction zone. A large rock tumbled out of the dump truck in front of us and before we could react or stop, we had driven over it, leaving a 5 inch hole in the oil pan. We immediately pulled over to Split Rock State Park, where I began searching for a tow service. Luckily, I had seen a tow truck assisting someone else at another Minnesota State park two days earlier, and I remembered the name: Blazers Auto Service. Using my smartphone, I ran a search on Google and discovered that:

    • a Blazers does not have a web site.
    • b. There are plenty of online reviews - SOME QUITE NEGATIVE - in various directories (Yahoo Local, Yelp, etc.) with the phone number.
    Read more...

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Concerto Designs Minneapolis Joomla Web Design medallion logo

Saturday, 18 December 2010 18:23

Client Feedback on Web Design @ Minneapolis

"Alan Smith and his company, Concerto Designs, built a Joomla website for my company, Paper Depot, Inc. Alan said what he would do and did what he said. It is a pleasure to work with Alan. The site performs beautifully and allows me complete access to the content. With only the most basic of computer skills I am able to manipulate the content of my site on my own. I can post weekly specials in less than five minutes. Our search engine rankings are always near the top and we see people in our store everyday looking for specials from our website."

- Mark Pupeza, President/Owner of The Paper Depot, Minneapolis MN

Alan not only promised me that our website would bring in new clients but he has exceeded all my expectations. We average 25 new clients each month. Even during the slow month of July, we consistently get contact from clients that have found us on the internet. Alan is always willing to answer any questions I have. He has even helped me set up a Facebook account. I cannot imagine doing business with anyone else. His customer service is worth every dime I have spent.

– Penny

"Alan created a wonderful web site for my business. He is extremely knowledgeable about all aspects of the internet and e-commerce, which is very helpful to internet novices such as myself.

Alan provided thorough training so I can make additions and changes as needed, and he is very reliable with following up on further questions as well as assistance. In short, Alan met and exceeded all my expectations for product delivery and outcome. I recommended him to others who are also very satisfied with his creativity, enthusiasm, and expertise."

- Susan W., CEO of Faith in Books, Minneapolis MN


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